Updated 13 November 2026
Information you provide
Registration records your screen name, email address, date of birth and eligibility acceptance. Passwords are stored only as a slow salted hash, and private recovery codes only as a digest. Support requests record the reply email, topic, message and request reference you provide.
Play and account records
The service records virtual-credit activity, game results, progress, rewards, settings and account controls. These records keep the shared balance consistent, let you resume interrupted features and prevent duplicate claims. Support information is used to investigate requests and provide account assistance.
Security storage
Opaque session identifiers are kept in HttpOnly cookies; the server stores only their digests. Basic request-rate controls help protect sign-in and forms. Optional browser display storage follows the choice in Cookie preferences.
Use and retention
Information is used to operate the requested service, keep records accurate, enforce eligibility and safety controls and answer requests. Account and play records remain while needed to provide the account and investigate security or support issues. Support records are reviewed for removal after 12 months unless an open request requires them.
Your choices
You can change display preferences, take a play break, use self-exclusion or ask for access, correction or deletion through Help & support. Some records may need to be retained to protect account security or enforce an active exclusion. Never include passwords or recovery codes in a support message.
External services
No external advertising or measurement tools are active. Support requests are saved securely by the service. Brevo delivers support messages using your reply address, topic, message and reference. ImprovMX forwards incoming messages to the monitored Servicomm care inbox. These providers process correspondence to deliver support; never send passwords or recovery codes.
For questions or requests, visit Help & support. Review your cookie preferences or visit Player Care.